Shipping Information

Turnaround

We will confirm your order ASAP!

Payment is due before shipping occurs, except with prior agreement. We accept EFT, Visa, and MasterCard.

We do our best to ship all orders within 2 business days. Our normal business hours are Monday through Friday 8am – 5pm, excluding Public holidays.

Backordered items usually ship within 24 hours after they have been received. If you indicate a second choice of color or item we can often quickly substitute that one in for you. We know that backorders are frustrating for you … however sometimes our suppliers run out of a popular item and it takes a while to replenish it.
 

Shipping

The goods are normally sent overnight counter to counter via the Post Office or Door-to Door via courier. We use FedEx for most of our shipping requirements. The shipping cost for items above 1 Kg, as well as items where there is a volumetric calculation will be confirmed when placing the order.

The rate charged for the shipping of your order is based on the weight of your products, and your location.

The goods can also be send Normal postage at a reduced cost. The delivery of these items are normally in excess of 3 days.

If a tracking # is provided by the shipping carrier, we will update your order with the tracking information.
 

Shipping Methods

Normal mail: Minimum R46-00 Up to 500g

PostNet to PostNet: Minimum R99-00 Up to 5kg

Speed Services overnight: Minimum R90-00 Up to 1kg

Courier to door: Minimum R100-00 Up to 2kg

Collection: No Charge

Orders are shipped on business days only. Business days are Monday-Friday, excluding Public holidays.
 

Return policy

Limited Warranty Information: Your Product is warranted by FINIS to be free of defects in materials of workmanship, under normal use, for a period of time from the purchase date (reference chart below for length of coverage).

Products Covered Length of Coverage
Electronics 1 Year Limited Warranty
Swim Suits, Apparel, Goggles, Swim Caps, and Accessories 30 Day Limited Warranty
Technical Products (Fins, Snorkels, Paddles, etc.) and Pool Equipment 60 Day Limited Warranty

The limited warranty* excludes damage resulting from improper care of handling, accidents, modifications, unauthorized repairs, normal wear or other causes which are not defects in materials and workmanship. If there is a covered defect, we will repair or replace the product free of charge or issue a refund** at FINIS’ discretion.

Swimming International reserves the right to refuse any excessive and/or bad faith returns.

Exchange:   In order to guarantee your satisfaction, we will exchange any items within 30 days from the day you receive it. All goods being exchanged must be in new and unused condition and include hang tags and original manufacturer packaging. A return fee might be charged for the  item.

To ensure items you are returning to us arrive securely, we suggest you protect yourself against loss by sending via Insured Mail or by Counter to Counter service.

Health regulations stipulate that swimwear that is worn, soiled, damaged or laundered is considered to be in other than “As New” condition and cannot be returned. Please remember that swimsuits to be tried on over undergarments.